Business Impact

Outcomes delivered by Customer360

Quarter-over-quarter uplift attributable to AI decisions and agent automation.

CLV Uplift

+18.4% vs baseline

Before

$20.4K

After

$24.2K

Churn Reduction

−24% vs baseline

Before

8.1%

After

6.2%

Campaign Uplift

+31% vs baseline

Before

11.2%

After

14.7%

Cross-sell Conversion

+42% vs baseline

Before

5.4%

After

7.7%

Margin Improvement

+2.4 pts vs baseline

Before

18.2%

After

20.6%

Decisions Automated

67% vs baseline

Before

12%

After

67%

Indexed performance

Before vs after Customer360

Attribution

Revenue uplift by agent ($M)